After-sales
Warranty and After-sales
12-month warranty on every part. Claims assessed on evidence and settled within one working day.
12-month warranty
On every part, OEM Pull and OEM New alike, from the date of dispatch.
No return required
Claims are assessed on photo and video evidence and credited to the next order.
One working day
Decision on every complete claim within one working day.
Claims procedure.
Document the fault
A photograph of the part showing the HD label and a short video of the fault with the part fitted. For batteries, a screenshot of the battery information screen.
Submit the claim
To the sales contact on WhatsApp or to [email protected], quoting the order number.
Receive the credit note
Issued within one working day and applied automatically to the next order. Credits do not expire. A replacement with the next order can be requested instead.
Terms.
- Covered
- Functional failure: no charging, no data recognition, no sensor response, failure to hold or accept charge.
- Not covered
- Physical damage after delivery, liquid damage, damage during installation, modified parts, and parts without the HD label.
- Transit damage or shortage
- To be reported within 48 hours of delivery with photographs of the outer carton and inner packing. Reshipped or credited.
- Incorrect item
- To be reported within 7 days of delivery with a photograph. Reshipped; the incorrect item need not be returned.
Returns.
Parts are not required to be returned. HD may occasionally request a small number of units for examination, with shipping paid by HD.
Distribution partners.
Claims from a single batch are consolidated on one credit note. Where a batch shows a pattern of failure, the batch is addressed as a whole.