OEM PullPrimary grade
Recovered from iPhone devices.
- Inspected for condition and tested for function
- Reported as Used part in Parts & Service History
- Stocked across iPhone 11 to 17
Quality Standard
Quality Standard
Two grades, one standard. Definitions of OEM Pull and OEM New as supplied by HD.
Two grades, one standard.
Every part supplied by HD is an OEM component. It is offered in one of two grades, and both pass the same inspection and carry the same warranty.
OEM New
New, unused components.
- Not aftermarket, not refurbished
- Tested on the same line
- Covered by the same 12-month warranty
Why OEM Pull is the primary grade.
Pulled components are the parts the device was manufactured with. Their quality is established, and a function test confirms it before dispatch.
Original components
Manufactured for the device, not reproduced for the aftermarket.
Established quality
Confirmed by inspection and function test on our line.
Continuous availability
Stocked across the range, so orders are placed by model and part rather than by current availability.
What HD does not supply.
The market term “brand new” covers both genuine new components and re-soldered pulls. HD does not supply the latter under any grade.
No aftermarket grade
Under any designation.
No refurbished or re-soldered parts
Repaired pulls are not supplied under the HD label.
No failed parts
Parts that fail inspection are withdrawn and are not relabelled.
Batteries.
- Capacity
- Verified on our line before dispatch. A health percentage is not published on the listing.
- iOS behaviour
- An Important Battery Message is displayed after fitting. The sales team confirms the behaviour for each model on request.
Frequently asked questions.
Is OEM Pull a used part?
It has been fitted to a device before. Parts with damaged connectors, creased flex cables or a failed test are withdrawn.
Is OEM New supplied through a manufacturer programme?
No. HD does not sell through any manufacturer programme. OEM New designates new, unused components tested by HD and covered by the HD warranty.
Can an OEM Pull part be paired?
It behaves as a part from another device of the same model and is reported as a used part. Pairing depends on the part and the iOS version; the sales team advises per model.
Which grade should be ordered?
OEM Pull, unless the end customer specifies new. Both grades carry the same label, test and warranty.
How is a failed part handled?
On photo and video evidence, a credit is issued against the next order. See Warranty and After-sales.
View the catalogue.
By model or by part. OEM Pull listed first.